Refund policy
Digital products
Our guides are digital downloads, delivered instantly after purchase. Because the file can't be returned once it has been downloaded, all sales are final and we do not offer refunds, except in the situations below.
When we will help
We're happy to help, with a replacement or a full refund, if:
- Your download doesn't work: the file is damaged, won't open, or you didn't receive your download link. Please contact us first, as we can usually fix it quickly by resending your file.
- You were charged twice: if you accidentally bought the same guide more than once, we'll refund the extra purchase.
- You received the wrong file: if the guide you received doesn't match what you ordered, we'll send the correct one.
To request help, please contact us within 14 days of your purchase, with your order number and a short description of the problem.
Not eligible for a refund
- Changing your mind after purchase
- Buying the guide by mistake when you've already downloaded it
- Not having time to use the guide
How to contact us
Email us at shopartet@gmail.com with your order number. We aim to reply within 2 business days.
Approved refunds
If a refund is approved, it will go back to your original payment method. Depending on your bank or card provider, it may take 5 to 10 business days to appear.
Your legal rights
This policy doesn't affect any rights you have under the consumer laws where you live.